The steady decline in funding for even mainstream activities has meant that colleges and learning providers have to be increasingly creative in revenue generation. To achieve success there is a need to greatly improve participation rates on fully funded programmes and for this education and business must work together and engage more effectively.
So how is it achieved? Here are six employer engagement strategies that work.
1. Know your target market?
In the past learning providers have tended to take a ’splutter gun’ approach. They have listed a vast array of possible courses because they have the staff in position and mainstream learners already being served. They see the market as being homogeneous with few differentiating features except perhaps attendance patterns. However, where the offering is too generic customers become confused and do not buy.
So the key is to target specific groups and tailor the messages according to their needs. In particular it is about understanding the pain that is hurting their business and providing some strategies to help them overcome their issues. In this case less is more and the messages will be more potent if they are not surrounded with advertising ‘noise’ and general college hype. The answer is to do fewer things but do them very well. Find a niche and become an expert in that field.
2. Find out exactly what they want?
Have experts who understand common factors/trends in their industry. These people will go and find out what their potential customers want and probably, more importantly, what they need. Although experts in their field, this reason alone will not get the employer engaged. These learning professionals will need to have very good listening and questioning skills if they are to strike up rapport with their clients and move the discussion along.
A useful methodology to use, devised by Neil Rackman, is SPIN – where the following are discussed in turn – Situation, Problem, Implication, Need, or Need Payoff. Throughout, the learning professional must address client objections as they arose although this can be minimized if proper research, client screening, needs analysis, questioning and empathic discussion has taken place.
The next stage is to devise a solution that fully meets their client requirements and it is packaged it in the format they require, at a price they can afford and which the provider can deliver profitably. If you know that small to medium sized enterprises (SME’s) have time issues and tight budget constraints, a ‘Rolls Royce solution’ lasting several weeks with day time attendance is unlikely to be well received. Clients may want short seminar presentations to lectures and will almost certainly prefer ‘need to know’ nuggets of information with direct relevance to them than what they see as unnecessary theory and ‘fluff’.
3. Capture, keep and manage customer contact details as if they are gold dust.
All employers who visit your premises, website, exhibition stand or who simply send learners on courses should be encouraged to submit their contact details. They have already shown an interest in what you are offering by buying, visiting or making inquiries and there is every chance they will buy from you in the future. This information can then be ‘mined’ so that appropriate products and services can be marketed to relevant segments of the market and by the correct distribution channels. This ensures that limited marketing resources are used economically and, more importantly, do not swamp an already overworked executive with unnecessary communications.
The secret to success with this employer engagement strategy is that everyone within your organization must ‘buy in’ to the need for accurate record keeping. Gone are the days when staff kept track of their contacts on pieces of paper, their own IT system and worse still in their head. Effective knowledge management and systems based on trust, openness and transparency are crucial but so to are the change management interventions that underpin a responsive culture.
4. Mark yourself out as being different in that market place?
The learning provider needs to think about generating leads and capturing interest. Again it is much more than merely advertising in the local newspapers and sending out press releases although these are useful for general purposes and when used in conjunction with other marketing tools. Multi-channel marketing is a really important concept and to be successful you need between five and seven different channels and at least two should be fully automated. Standard channels can include your website, brochures, flyers, press releases, telesales, networking and word of mouth referrals. Automated channels such as on-line ‘pick and pay’, via a shopping cart, can help you generate business even when your premises are closed, for example, at weekends, holidays and out of hours.
Also is there anything you can give away free at the front end that will build business in the longer term? For example, your experts could write articles, speak at conferences, give webinar presentations, produce podcasts, offer taster workshops and generally develop communities of good practice around specific themes, roles, industry sectors.
With this strategy it is important that there are higher value, follow up services that participants can be funnelled into and that will drive forward the business. For example, a free resource such as a downloadable podcast or taster session offered to employers on leading a team could lead onto a one day workshop and then a 5 day tailored management development programme with accredited outcomes. The aim as always is to increase the number of customers, get them to spend more money with you, on higher value items and to increase their frequency of purchase.
5. Other effective internet marketing strategies
You can also increase your ability of being found by search engines by using business/social media sites to signpost your organisation. Such examples include: Twitter, Face Book, Linkedin and by writing blogs. You can also ensure that your business appears on Google Maps and Google make no charge for this.
A new form of advertising is pay per click (PPC). This is an internet advertising model used on websites, in which advertisers pay their host only when their ad is clicked. Many PPC providers exist but Google AdWords, Yahoo! Search Marketing, and Microsoft adCentre are the three largest network operators, and all three operate under a bid-based model. Content sites commonly charge a fixed price per click rather than use a bidding system.
Websites that utilize PPC ads will display an advertisement when a keyword query matches an advertiser’s keyword list, or when a content site displays relevant content. These advertisements, called sponsored links or sponsored ads, appear adjacent to, or above, organic results on search engine results pages, or anywhere a web developer chooses on a content site. Cost per click varies depending on the search engine and the level of competition for a particular keyword but it can be very cost effective if used effectively.
6. Test and measure everything
In order to improve and innovate it is important to keep ahead of the wave and to do this you must test and measure response rates to every employer engagement strategy you use. If you purchases a stand at an exhibition, how many employers visited, how many were converted into live prospects, how many bought your products and services and how much revenue was generated over the sales period. It is amazing how many organisations do not follow these steps. They consider it sufficient that they were seen to be there because their competitors were also present.
It is also important to know whether your website is achieving its goals. The key is to gather traffic data; not just how many hits you are getting, but which pages are popular, who is visiting your site, when they visit, where are they exiting and a host of other data that can give you a clearer understanding of what is going on in your cyberspace. It will give you an insight into the interactions between your web visitor actions and what the website offers. It will help in optimizing the site for increased customer loyalty and could inform your infrastructure plans to handle future growth. Importantly it can also identify pages that get little traffic and where investment can be decreased or redirected.
And finally
Employers can also provide valuable help for colleges. For example, they can assist with the design, management and delivery of relevant segments of the curriculum, provide practical definitions of employment skills and structured work experience. Many can organise visits to their business premises and mentoring services for learners and teaching staff alike. Where appropriate, employers can help with giving access to live data and provide resource packs, give practical advice with interviews and other skills for work as well as relevant careers advice.
But they do need to be approached in a coordinated and considered way. They do not want to be asked to do things by lots of different people with no regard to time constraints. This is especially true of SMEs but it also applies to larger companies who seem easy prey. A good employer database (CRM system) will record all activities engaged upon and will show that the training provider is well organised, knows what is going on and, above all, is professional in their approaches to industry.
Kathy Whymark is a learning and development expert who thinks and acts strategically and flexibly, leads a team with passion and commitment and develops people and organisations to fulfill their potential.
She is director, coach and business consultant at Meet Your Goals Ltd; a support and development practice she formed in 2009. Its objective is to help learning professional respond more effectively to the needs of learners, employers and the wider communities they serve..
She is also the Director of Professional Studies at the Institute of Commercial Management and a consultant with LSIS and the Chartered Institute of Management. Recently she has written, with Skanska, the 14-19 education and learning strategy for their successful Building Schools of the Future (BSF) bid.
Kathy can be contacted on kathy.whymark@meetyourgoals.co.uk
http://www.meetyourgoals.co.uk
+44 (0)1428 653977
Skype: meetyourgoals