Small and medium size businesses make up the majority of businesses around the world but unfortunately when it comes to IT tech and support they are the ones that are often left on hold and out in the cold. Many IT programs and systems are designed with large corporations in mind and rarely factor in specific applications for small and medium size business owners.
This is done purely for profit, a multi-national corporation has deep pockets and can pay large fees to ensure their data is always secure and available but does this mean that the data and information at a small legal firm or mid-size accounting office is worthless? Rather than deal with unbearable wait times and solutions that seem to be read from a script take the initiative and find an IT company that will service you as they would any other client.
Sure, a large IT service provider may take your business on as a client but when they know you can’t afford what the big dogs pay you’ll notice your calls are placed on hold while a tech guy searches to outsource your problem to a 3rd party so he can disconnect and focus more on the bigger clients. As a business owner, if this doesn’t make your blood boil it should. Many small and medium size businesses have felt the sting of being treated in such a manner and unfortunately many simply accept the fate as others accept high credit card fees and surcharges from banks. But you don’t have to.
There are many IT companies that service small to medium size businesses and do so in a professional manner that treat you with the respect and courtesy you deserve. One of the main benefits to going with a local or regional IT firm is the availability of on-site technicians to work with you in solving your problems. Honestly, not many people are computer literate.
Yes, people can operate email and browse the web but their focus is on making the business run, not figuring out why a program isn’t working or why a LAN/WAN wire is malfunctioning. These problems are confounded by dealing with a third party service tech in a foreign country who simply repeats the party line: Control-Alt-Delete, Reboot, Google it. This may sound funny now but it won’t be when all your client data appears to be deleted.
Local and regional IT companies are very aware of the long list of complaints business owners have with large IT companies and they take every opportunity to better them such as providing a live operator for every phone call, staying on the line until a problem is solved or a trained technician is en route to the site and providing custom solutions to specific network problems. Good luck getting that type of hand’s on service from the larger IT companies.
Because of the lack of attention small and medium size businesses receive some forgo IT entirely and risk all their data and files. This is a huge gamble that is bound to come back and haunt you. Don’t let a poorly managed IT company sour your attitude towards information technology. Rather, be proactive in finding an IT company that will listen to your needs, treat your business with respect, find solutions that work within your specific industry and be on-call 24/7 to handle any and all computer hardware, software and networking issues.
ASG Tech is one of the most trusted providers of computer repair, installation and support for small to medium sized businesses and specialize in custom IT solutions for a wide variety of businesses and industries.
